Terms and Conditions

Terms & Conditions – Payment, Shipping and Delivery Policy

By completing this payment, the customer confirms that they have read, understood, and agreed to the following terms and conditions.

1. Merchant Information

This payment is processed on behalf of Al Moheet Al Dahabi Goods Wholesaler L.L.C., a wholesale trading company registered in Dubai, United Arab Emirates. The company supplies garments, electronics, and fashion products to customers primarily located in GCC and specifically in Iraq.

2. Order Confirmation

All orders are verified and processed only after successful payment authorization. Once the transaction is approved, the order will be confirmed and prepared for shipment from our distribution warehouse.

The merchant maintains full shipment and delivery documentation for compliance and fraud prevention purposes.

3. Payment Authorization

By submitting payment, the cardholder confirms that:

• They are the authorized holder of the payment card used for the transaction.
• They authorize Al Moheet Al Dahabi Goods Wholesaler L.L.C. to charge the specified amount for the purchased goods.
• The billing information provided is accurate and valid.

4. Shipping & Fulfillment

Sealed electronics (iPhone and Galaxy) are shipped from Dubai, United Arab Emirates, with express delivery within approximately 1 hour across Dubai after payment confirmation. Electronics are not fulfilled from Iraq.

Abaya and fashion orders are shipped from our logistics warehouse located in Sulaimaniyah, Iraq, with delivery typically in 1–2 days across Iraq after payment confirmation.

5. Delivery Operations

Delivery and local logistics services in Iraq for abaya and fashion are carried out by Jabal Shabadin General Trading Ltd., an Iraq-registered company responsible for distribution and delivery operations.

This company provides delivery and logistics services for garments and fashion products supplied by the merchant.

6. Delivery Confirmation

Upon delivery, the recipient must provide:

• A valid Iraqi National ID
• Signature confirming receipt of the goods

Delivery documentation may include:

• Recipient full name
• Iraqi National ID verification
• Delivery confirmation signature
• Order reference number

These records are securely maintained for transaction verification and fraud prevention purposes.

7. Product Quality Assurance

All items are inspected and verified for quality before shipment. The merchant maintains internal quality control procedures to ensure that customers receive the correct products in proper condition.

8. Fraud Prevention & Unauthorized Use

Any attempt to use stolen, unauthorized, or fraudulent payment methods will result in immediate order cancellation. Suspicious transactions may be reported to relevant financial institutions or authorities for investigation.

9. Chargeback & Dispute Policy

By completing this transaction, the customer agrees that:

• The transaction represents a legitimate purchase of physical goods.
• The customer will first contact the merchant directly for any concerns before initiating a chargeback or payment dispute.
• Delivery confirmation documents and order records will serve as proof of fulfillment in case of payment disputes.

10. Refund Policy

Refund requests will only be considered under the following conditions:

• The order was not delivered
• The item received is materially different from the order placed
• The product was damaged during delivery

Refund requests must be submitted within 24 hours after delivery confirmation.

All refund decisions are subject to verification of delivery documentation and order records.

11. Transaction Records

For security and compliance purposes, the merchant maintains records including:

• Invoice number
• Order confirmation
• Shipping documentation
• Delivery confirmation records
• Card transaction reference (beginning and last four digits of the card)

These records may be used for verification during payment processing reviews or dispute resolution procedures.

12. Fraud Monitoring

The merchant reserves the right to cancel, delay, or refuse any order suspected of fraud, unauthorized payment use, or violation of these terms.

13. Customer Support

Customers may contact the merchant through official communication channels for inquiries related to orders, deliveries, or support.

Instagram: DH__Couture
Mobile Number / Whatsapp:
+971 54 244 2404, +971 54 344 6448, +964 770 050 7001.

14. Order Verification Procedure

To maintain transaction security and prevent unauthorized payments, the merchant may conduct internal verification procedures for certain orders. This may include verification of customer identity, order details, and delivery information prior to shipment.

Orders that cannot be reasonably verified may be delayed or cancelled at the merchant’s discretion.

15. Cross-Border Trade & Logistics

The merchant operates a cross-border wholesale and distribution model between the United Arab Emirates and Iraq. Goods supplied by Al Moheet Al Dahabi Goods Wholesaler L.L.C. are transported in bulk shipments to Iraq, where local employee and last-mile delivery services are handled by Jabal Shabadin General Trading Ltd.

All shipments are documented and recorded in accordance with internal compliance and logistics procedures.

16. Record Retention & Compliance

For compliance, accounting, and fraud prevention purposes, the merchant retains transaction and logistics records including invoices, shipment documentation, delivery confirmation, and transaction references.

These records may be used when required for financial institution reviews, payment processor verification, or dispute resolution.